Any order may be canceled prior to shipping. If an order has already shipped, then you must proceed with our return process to send it back and receive your refund.
Returns are quite simple and are accepted within 10 business days of when you receive your order. Your satisfaction is our primary goal. If for some reason you have received the wrong product (e.g. wrong vintage or product that does not match the product description when ordered), we will gladly issue a full refund within 3 days of receiving the product(s) back from you. If an order is canceled after packaging, you will be refunded the total order amount less 10% for re-stocking. If an order is returned to us because it could not be delivered to the address provided to us from you, you will be charged a second delivery fee if you still want the order. If an order is returned to us because it could not be delivered to the address provided to us from you and you cancel your order, you will be refunded the total order amount less the shipping fee and less 10% of the order total for re-stocking.
Shipping charges are the responsibility of the shipper. Please ship your order back in the original container you received it in. Ship it with the carrier of your choice, such as UPS or FedEx. Since the item is your responsibility until it arrives at our warehouse, you may decide to add insurance to your shipment through the carrier. This is usually a minimal charge and protects you against possible loss or damage during transit.
To process your return by email, please email CustomerService@anconaswine.com. To process your return by phone, please call (877) 615-WINE (9463). Please provide us with the tracking number so that we may track your return and issue a refund when it is received. Refunds will be issued to the original form of payment.
We reserve the right to refuse any return if the item arrives damaged or the item arrives beyond the ten day return period.
The best way to contact us with questions is via email at:
Please email with questions only.
All Orders Must Still Be Placed Online
(We can't take orders via email... sorry)
Thank you for your support!
ANCONA'S MIXED CASE DISCOUNT:
SAVE 6%* when you buy 6-11 bottles of wine.
SAVE 12%* when you buy 12 or more bottles of wine.
*Discount applies to 750ml only and does not apply to sale items.
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